FAQs

WILL I BE TRAINED ON HOW TO USE THE PLATFORM?

Yes! All buyers and suppliers will be invited to an online training prior to the opening of the appointment system. If you still have questions after the training please contact Janelle Worton, jworton@questex.com

 

WHERE DO I GET MY ACCOUNT LOGIN INFORMATION?

You will receive an automated email to the email provided on your application with a link to setup your username and password. If you are having trouble accessing your account with the link provided or have not received the email within one week of your application being approved please contact Janelle Worton, jworton@questex.com

 

WHAT DO I DO IF I'M HAVING TROUBLE ACCESSING THE PLATFORM?

If you are having trouble accessing your account please contact Janelle Worton, jworton@questex.com

 

HOW DO I SUBMIT MY SELECTIONS FOR BUYERS/SUPPLIERS I WANT TO MEET?

You will receive a notification from our team when the appointment system has opened. From there, log in to your account to begin the selection process.

 

HOW WILL I BE MATCHED WITH BUYERS/SUPPLIERS FOR MEETINGS?

After all buyers and suppliers have selected who they would like to meet, the software will create unique meeting schedules based on the strength of matches, prioritizing 100% matches where both buyer and supplier indicated they "must meet" each other and so on. In addition to matching buyers and suppliers based on who they would like to meet, the software will also analyze buyer and supplier profile information to find attendees that are a fit.

 

WHEN WILL I RECEIVE MY MEETING SCHEDULE AND WHO CREATES IT?

After the appointment system has closed, our team will run the scheduling software, unique to your selections, to create tentative schedules for all buyers and suppliers. You will receive an email notification when your meeting schedule is available for review.

 

HOW EARLY BEFORE THE EVENT CAN I LOG INTO MY ACCOUNT?

Once you have setup your login information you can access your account at any time. On the day of the event please log in 15-minutes prior to the event start time. The window to begin your virtual meetings will automatically pop up and initiate the meeting to start at your scheduled meeting times.

 

WHAT DO I DO IF A BUYER/SUPPLIER I'M SUPPOSED TO MEET WITH DOESN'T SHOW UP AT THE SCHEDULED TIME?

Contact Janelle Worton, jworton@questex.com, with the full name and company name of the buyer/supplier who no-showed. Our team will reach out and do our best to confirm an alternative meeting time.

 

Have additional questions? Contact Janelle Worton, jworton@questex.com